CS 102 Selling Service Excellence

Date: 3/24/2023
Time: 1-5pm
Instructor: Wallace West

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This course presents three overarching methods to consider when approaching exit planning (i.e.family succession, internal sales or transfers, and third-party sales) and identifies resources available to facilitate each. Effective marketing of your company’s service excellence can yield big dividends. However, to effectively use customer service as a marketing tool one must consistently deliver Positively Outrageous Service (POS). This course explores the definition of POS, the benefits of POS, the steps to POS and methods the builder/remodeler can utilize to market POS including the use of social media.

Course material(s) and Zoom link will be emailed a week prior to the class date.